Refund and Cancellation Policy
Refund Policy:
● Eligibility: We offer refunds for products that meet the following conditions:
● The item is returned within 30 days of the purchase date.
● The item is in its original condition, unused, and with all original packaging.
● Non-refundable Items: The following items are non-refundable:
● Personalized or custom-made products.
● Refund Method: Refunds will be issued through the original payment method used for the purchase. If that is not possible, store credit will be provided.
● Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
Cancellation Policy:
● Order Cancellation: Orders can be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.
● Cancellation Process: To request order cancellation, customers must contact our customer support team or use the online cancellation form available on our website.
● Refund for Cancelled Orders: If an order is successfully cancelled before shipment, a full refund will be issued through the original payment method.
Crafted With Heritage. Trusted Worldwide.
⭐⭐⭐⭐⭐ Rated 4.9 / 5
Based on 1,200+ Verified Customer Reviews
Featured Customer Voices
"The brass handi is beautifully finished and feels very sturdy. Packaging was secure and delivery was smooth."
— Ankit Sharma, Delhi"Ordered a kansa thali set for my parents. The shine and weight are excellent. Truly traditional craftsmanship."
— Meera Iyer, Chennai"The copper bottle has a rich finish and looks elegant."
— Rohit Malhotra"Heavy and authentic. The polish is even and refined."
— Aditi Desai"The paraat is strong and durable. Quality much better than local market."
— Riya Mishra"Looks royal on the dining table. Premium finishing."
— Gaurav Malviya