Customer Support
Frequently Asked Questions
Everything you need to know before bringing Royal craftsmanship home.
About RoyalStuffs
RoyalStuffs blends traditional Indian craftsmanship with modern luxury aesthetics — offering timeless pieces for refined homes.
Our products are proudly crafted in India by experienced artisans.
You can reach us via WhatsApp, email, or the contact form on our website. Our team is happy to assist you.
Corporate & Bulk Gifting
Yes, we specialize in premium corporate gifting and festive hampers. Bulk pricing is available on request.
For bulk orders, we may offer custom packaging or branding options. Please contact our team for details.
Quality & Authenticity
Yes. We use high-quality, authentic metal compositions sourced from trusted suppliers.
Most of our pieces are handcrafted by skilled Indian artisans using traditional techniques.
We focus on authentic materials, export-grade finishing, and skilled craftsmanship — designed to last generations.
Yes. We stand by the quality of our materials and workmanship. Each product undergoes quality checks before dispatch.
Product Care & Maintenance
Yes, natural metals may oxidize over time. This is a natural process and does not affect quality or safety. Regular cleaning restores shine.
Use a mixture of lemon and salt or a natural metal cleaner. Avoid harsh chemicals and dishwashers.
Wash with mild soap and soft sponge. Dry immediately after washing. Avoid prolonged moisture exposure
Yes. All RoyalStuffs products are made from high-grade, food-safe metals suitable for daily use.
Absolutely. Our products are crafted for both daily use and special occasions.
Orders & Shipping
Yes, we deliver pan-India. Orders are carefully packed and dispatched within 24–48 hours. Delivery typically takes 3–7 working days depending on your location.
Yes, Part COD is available for most serviceable pincodes. For high-value orders, our team may confirm details before dispatch to ensure safe delivery
Yes, we ship worldwide. International delivery timelines and shipping charges vary based on destination. Customs duties, if applicable, are borne by the customer.
Once your order is shipped, you will receive a tracking link via SMS and email. You can monitor real-time delivery updates.
Absolutely. All products are securely packed using protective materials to ensure they reach you safely and in perfect condition.
Returns & Exchanges
We offer a 7-day return policy for damaged or incorrect items. To initiate a return, please contact us within 24 hours of delivery.
Please share a clear unboxing video within 24 hours of receiving the product. This helps us process replacements quickly and efficiently.
Our products are handcrafted from natural metals. Minor variations in tone or finish are part of the handmade process and not considered defects.
For hygiene and quality reasons, we cannot accept returns on used products unless there is a manufacturing defect.